Return Policy

We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans and craftsmen depends on high-quality products and extraordinary customer service.

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, under certain circumstances, you can return / exchange the product within 30 days from date of delivery, but under the condition that www.farmshop.co.in customer service is intimated by email or otherwise within 48 hours of delivery of the goods to your address.

You can call us on Mobile +91 6380638754 or e-mail us at info@farmshop.co.in.

Please mention your order number in the subject line to help us quickly process your returns. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You may communicate to us by email, or otherwise, about any damaged items in your shipment within 48 hours of receiving your order.

Using the shipping carrier most convenient to you, please return the package within 30 days from receipt of the product to the following address:

For artworks delivered in India.

We have a very flexible and friendly 15-days returns policy. We stick to our no-questions asked policy, and our staff will never ask you why you wish to return the painting, when you have to. Please note we accept return requests only for unframed paintings delivered in India. Customers must raise return request within 15 days post delivery of the shipment. We do not accept return requests for framed paintings.

For artworks delivered outside India.

We do not accept return requests for paintings delivered outside India owing to customs/shipping complications in bringing them back. In order to give a clearer picture on what to expect, International customers can request us for additional images of the artwork before we ship, by sending us an email on www.farmshop.co.in after the order is placed. Once the painting is about to be shipped, we will take hi-res images and send to you for approval. We will ship only when you approve. You can also raise refund request at this stage if you find painting not matching your expectations. This is only applicable for handmade paintings and prints ordered in default size, and not applicable for Portraits or customized paintings/prints.

Return Process

If eligible for returns, you can raise return request in your Farmshop account, or you can also drop us an email mentioning which items you would like to return. Our staff will provide packing instructions and arrange pickup of the artwork from your home. If you had paid online using cards / online banking - we will refund to the same account. If you had paid using NEFT/RTGS - we will ask you for your bank account number and IFSC code for processing refunds. We do not levy any return fee.

Returns for Customized Artworks

Returns are not accepted for Custom Sized Artworks irrespective of whether its ordered framed or unframed, delivered in India or outside India. For handmade paintings customers must note that some minor differences would be there. We have strict quality control, and we will ensure that best quality possible ships from our end. We would not be able to provide you images of artwork once it is completed owing to operational issues.

Returns for Portraits

Returns are not accepted for Portraits irrespective of whether its ordered framed or unframed, delivered in India or outside India. We would not be able to provide you images of portraits once it is completed owing to operational issues.

For Lost / Damaged Shipments

In rare case of lost shipments, we will offer full refunds irrespective of the delivery location or framing state.

In rare case of delivery of damaged artwork or frames, we will offer refund amounts based on the condition of the same. This will be taken case on case basis once reported to us.

Cancellation Policy

You can raise a cancellation request for your order within 2 hours of placing your order. We would not be able to cater to cancellation request raised post 2 hours of ordering. In exceptional cases where we have not started the work on your artwork, we might still cancel your order on request beyond 2 hours. Please contact us in this case.